Technical Support to give added piece of mind with your Thermal Printer
Customark provides a comprehensive and fully integrated technical support back-up, including full field support. In addition, a qualified and experienced telephone 'help-desk' team is on-hand to ensure peace of mind for all customers.
Support might include software integration, on and off-site training, hardware servicing or consumables advice. Many of our ‘blue-chip’ customers rely on us to ensure that production lines will not be interrupted by a shortage of labels, or a failure of hard or softwares.
Continuous operation within any manufacturing or distribution business is guaranteed by loan machines/loan operators or even rapid turn-around off-site label production, should an urgent need arise.
One of the key areas covered by our technical service department is that covering back-up for thermal printers. Every Zebra label printing system supplied by Customark is supported by our comprehensive technical service organisation.
This enables us to offer a flexible, tailored approach to meet individual customer requirements, whether for occasional batch label producers or the critical just-in-time demand of busy multi-printer units.
Customark can supply Zebra machine spares for all of the printers that we support.
These include Thermal Printheads and Circuit boards right through to spare nip rollers and internal cables.
All can be supplied to help keep your down-time to a minimum.
Alternatively if you take a service contract out with us all parts except printheads (and printhead fitting) is covered under the 12 month fee.(This excludes printer misuse).
Our Technical Support Helpdesk offers two levels of support via our service contracts.
These are :
• 4 by 4 (4 hour response and 4 hour fix or loan)
• 8 by 8 (8 hour response and 8 hour fix or loan)
Please contact our Helpdesk Manager Mark Totney to discuss contract prices on 01384 264700.